HappyMothers.com Hassle Free Return Policy

If you are not completely satisfied with your purchase, you may return any unopened merchandise in "new and unused" condition within 30 days of receipt for a full refund, excluding shipping fees.

All returns must be in brand new condition, complete with original box, instructions, warranty cards, and all original packaging. Visit http://shop.happymothers.com/returns to request a return form. In the event that the customer sends an incomplete return, a 15% restocking fee will be charged. Upon receipt of returned item, a full refund will be applied, minus the actual cost of shipping. All shipping costs are the responsibility of buyer including the return shipping cost and the cost of shipping the package to you. HappyMothers recommends that you return the package via an insured carrier, and maintain the tracking information of the returned package. Happymothers.com is not responsible for lost or damaged packages shipping back to us.

Non Returnable Items

For health and hygienic reasons, we are unable to accept returns with any indications that an item has been used and/or installed. This includes, but is not limited to, furniture requiring assembly that has been assembled, bedding sets and accessories, unsealed videos, DVDs and CDs.

In addition, Happymothers.com does not accept the following items for return: diaper bags, diaper pails, liners, potty seats, feeding accessories, bottles, breast pumps, pacifiers, nursing pads, nursing pillows, layette, nursing bras, teethers, crib teethers, thermometers, pacifiers, bath tubs and bathing accessories, lotions and powders.

There are no returns on products marked as closeout, special orders and clearance items. However, if an item arrives broken or defective, see the procedure to follow in the damaged and defective section below.

Damaged & Defective Items

Happymothers.com makes great efforts to ensure that your packages are delivered quickly and in excellent condition. However, incidents sometimes occur during the shipping process. If you receive a damaged item, contact us within 10 business days to report the problem. After 10 days, Happymothers.com cannot replace damaged or lost items and all remaining issues must be addressed by the manufacturer.

Happymothers.com is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need installation instructions or replacement parts we recommend that you contact the manufacturer before contacting Happymother.com as these matters are usually covered under the manufacturers warranty.

In the event that you need further assistance with a defective item, contact our customer service department. Happymothers.com will replace the broken part(s) if possible, or send a replacement at no additional cost to you. Happymothers.com reserves the right to replace defective parts prior to replacing a defective item. In the event that a replacement part is not available or a replacement part does not fix a defective item, Happymothers.com will arrange for FedEx to pick up the defective item and a replacement will be sent out with receipt of the original item, at no additional charge. Replacement orders or replacement parts for defective items are not eligible for express shipping. Requests for replacement parts will be processed quickly, as we work closely with manufacturers to resolve problems with defective items. Defective items are not are not eligible for refunds unless item is discontinued or no longer available.

Issuing a Credit

Please allow ample time to process returns. Returned items may take up to 14 business days to be received. Once an item is received, a full refund, minus the actual cost of shipping the item will be issued to the original form of payment. Allow up to one billing cycle for a credit to appear on a credit card statement.

Cancellations

Requests to cancel an order that have been received via email will not be acknowledged or honored. To cancel an order, call 1-866-616-1155. HappyMothers.com is unable to cancel any processed or shipped orders. There is 15 dollar refusal fee for refused shipments.

Gift Returns

Gift returns are processed using HappyMothers normal Return Policy outlined above, with the following exceptions:
-Gift returns have a 45-day return policy. To obtain a Return Form, visit: http://shop.happymothers.com/returns
-Store credit will be issued to the gift recipient via email with a coupon code.
-A store credit coupon code is valid for 90 days and can only be used one time.
-Credit will be returned to the buyer at gift recipient's request.