Happymothers.com Hassle Free Return Policy

If you are not completely satisfied with your purchase, you may return any unopened merchandise in "new and unused" condition within 30 days of receipt for a full refund, excluding shipping fees.

All returns must be in brand new condition, complete with original box, instructions, warranty cards, and all original packaging. Please call toll free 1-866-616-1155 to request a return form.  In the event that the customer sends an incomplete return, a 15% restocking fee will be charged.  Upon receipt of returned item, a full refund will be applied, minus the actual cost of shipping. All shipping costs are the responsibility of buyer including the return shipping cost and the cost of shipping the package to you. Please return the package via UPS or FED-EX insured, and please maintain the tracking information of the returned package. Happymothers.com is not responsible for lost or damaged packages in shipping it back to us.

Non Returnable Items

For health and hygienic reasons, we are unable to accept returns with any indications that an item has been used and/or installed. This includes, but is not limited to, furniture requiring assembly that has been assembled, unsealed videos, DVDs and CDs.

In addition, Happymothers.com does not accept the following items for return: diaper bags, diaper pails, liners, potty seats, feeding accessories, bottles, breast pumps, pacifiers, nursing pads, nursing pillows, layette, nursing bras, teethers, crib teethers, thermometers, pacifiers, bath tubs and bathing accessories, lotions and powders.

There are no returns on products marked as closeout, special orders and clearance items. However, if an item arrives broken or defective, please see the procedure to follow in the damaged and defective section below.  

Damaged & Defective Items

Happymothers.com makes great efforts to ensure that your packages are delivered quickly and in excellent condition.  However, incidents sometimes occur during the shipping process. If you receive a damaged item, please contact us at 1-866-616-1155 within 10 business days to report the problem.   After 10 days, Happymothers.com cannot replace damaged items and all remaining issues must be addressed by the manufacturer. 

Happymothers.com is committed to providing the best quality merchandise and purchases products from reputable manufacturers who stand behind the quality of their products. Most items are covered by manufacturers warranties. Warranty information when applicable, is included inside the product packaging. Should you have a problem with an item, need installation instructions or replacement parts we recommend that you contact the manufacturer before contacting Happymother.com as these matters are usually covered under the manufacturers warranty.

In the event that you need further assistance with a defective item, contact our customer service department at 1-866-616-1155.  Happymothers.com will replace the broken part(s) if possible, or send a replacement at no additional cost to you.  Happymothers.com reserves the right to replace defective parts prior to replacing a defective item.  In the event that a replacement part is not available or a replacement part does not fix a defective item, Happymothers.com will arrange for FedEx to pick up the defective item and a replacement will be sent out with receipt of the original item, at no additional charge.  Replacement orders or replacement parts for defective items are not eligible for express shipping.   Requests for replacement parts will be processed quickly, as we work closely with manufacturers to resolve problems with defective items. Defective items are not are not eligible for refunds unless item is discontinued or no longer available.

Canceling an Order

All orders ship within 24 hours after being processed. Due to the expedited nature of our shipping department, please contact customer service at 1-866-616-1155 within the first 24 hours after placing your order.  If the item has already shipped, we will be unable to cancel your order. In such an event, refer to our Returns and Exchanges policy above.

Please note, email cancellations will NOT be honored. We will be happy to cancel an order so long as the customer contacts us by phone and it is done so prior to the item shipping.  Any order refused is charged a $15.00 fee and customer is responsible for any other costs that occur during the delivery process.

 Issuing a Credit

Please allow ample time to process returns.  Returned or exchanged products may take up to 14 business days to be received. Once an item is received, a full refund, minus the actual cost of shipping the item will be issued to the original form of payment.   Please allow up to one billing cycle for a credit to appear on a credit card statement.